COVID-19 (Coronavirus) Latest Updates

We will keep this page up to date so please keep checking back for the latest developments.

Last updated Wednesday, 21 August 2020, 3:45pm

In light of the recent changes to Covid-19 alert levels within New Zealand, we wanted to update you on our supermarkets and online shopping services. We are well practiced in what needs to be done to keep our team and customers safe. Please keep shopping as you normally would and there is no need to stock up.

This is what you’ll experience in our stores to help keep you & our team safe:

Use the trolley distance rule

Whether it’s inside our stores, or if you’re having to wait in a queue outside to get in, please make sure there is at least a trolley length between you, the other customers and our team.

Help us by packing your own bag

We’re temporarily asking customers to pack their own bags at the checkout to help speed up the checkout process, keep queues to a minimum and limit handling of items.

Use Paywave if possible

Using Paywave and avoiding using cash in our stores whenever and wherever you can will help cut down on the handling of bank cards and cash.

Limits on products 

Please only buy what you need, Kiwis are all about fairness and we want to make sure when people are shopping in our stores and online, they only buy what they need.

  • There are now no product limits in all FreshChoice stores nationwide.
Some services & departments will no longer be on offer

The following services and departments will close until further notice:

  • Bulk foods
  • Free fruit for kids
  • Coin collection
  • BYO containers
  • Promotions requiring till receipt entry
Restricted customers in stores

We will be restricting the number of customers in the store at one time and will have staff in place to manage this. Please be aware that there may be a wait time to enter our stores and to have adequate weather protection.

 Nominate one person to do the household grocery shop

We are asking for you to please send one nominated shopper per household to shop alone.

Increased store cleaning

We will be increasing, cleaning, sanitation and hygiene in our stores, placing an increased focus on high touch areas.

Our fresh counters & serve overs will be open

However, please ensure you maintain social distancing from our team and customers.

Online deliveries will be contactless

Please do not approach our online drivers, they will leave your groceries on your doorstep or nominated delivery area. Once our drivers have left, please collect your groceries.

Thank you for your understanding and ongoing support. Our team is doing the best we can, please continue to be kind to them & each other.